Book of Complaints - Complaint Sheet

If you want to communicate with us, send any suggestion or inconvenience you have. Please complete this form with all the required information, so then we can attend you as soon as possible.

Thanks for helping us to enhance our service.

Bestravel will take the necessary actions respecting of the complaint, which will be informed according to the case.

Information Fields

I want to Ex: Claim
Associated service Ej: Service on board
First Name
Last Name
Name of anyone of the parents (applies to children)
Type of document
Country of emission of the document
Number of document Ej: 0099999-9
Phone - - Ej: 51-1-2138200
Language which you want to be contacted
Air Date
Flight number Ej. LA0372
Reserve code Ej.: IZHYPZ
Date of the event
Detail of complaint and request about this
Upload file

Nota: The file name cannot exceed the 40 characters and cannot have more than 1 MB.
Establishment address where the complaint/suggestion is made:
I declare being the owner of the service and accept the current form byt manifesting with affidavit the veracity of the facts described before.


  • Bestravel reserves the right of taking the legal actions in case of verify the falsity or inaccuracy of the declarations made.
  • Claim: disconformity related to the products or services.
  • Complaint: disconformity not related to the products or services; usually, disconformity respect to the public attention.